Returns & Cancellations Policy
We are sorry to hear that you've had an issue with your order.
In the event that you have received an incorrect or damaged item, we will provide you with a return shipping label. Any damages must be reported immediately, and the item must be shipped back within 7 days in its original condition (unworn and unwashed). Returns not shipped within this timeframe will be considered invalid. Return labels will not be reissued after the 7-day period. If you are unable to send the item back within this timeframe, you must notify us within the same 7-day window after the return label is sent to you.
For orders that are custom-made, we do not accept returns, exchanges, or cancellations. However, please contact us if there is an issue with your order, and we will do our best to assist.
We carefully inspect the quality of each product, but occasionally items may be damaged during transit.
To help us resolve the issue quickly, please send a message with the following information:
- Your name, e-mail, and best contact number
- Your order number (found in your order confirmation email)
- A clear photo of the item if it is damaged
We will do our best to make it right for you! Please allow 7–10 business days for us to process your claim. You will receive a status update once the review is complete. Thank you for helping to grow this small business.